This Policy sets out the following:
- What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website;
- Where we obtain the data from;
- What we do with that data;
- How we store the data;
- Who we transfer/disclose that data to;
- How we deal with your data protection rights;
- And how we comply with the data protection rules.
- All personal data is collected and processed in accordance with Irish and EU data protection laws.
“Inherent Ltd” (referred to as “we”, “us”, “our” or “The Memoir Writing Club” in this policy) is the “data controller” of all personal information that is collected and used about our customers for the purposes of [the Irish Data Protection Act 2018]. Inherent Ltd. is registered in Ireland with registration number 594635 and registered offices at Inherent Ltd, Kinvara, Co. Galway, Ireland.
Sharing your personal data
We will never share you personal data with third-parties without your express permission do to so.
What personal data we collect
Personal data means any information relating to you which allows us to identify you, such as your name, contact details and information about your access to our website.
We may collect personal data from you when you enroll in The Memoir Writing Course Online, or when you contact us via email or through the contact form.
Specifically, we may collect the following categories of information:
a. During the enrolment process for the Memoir Writing Course Online or the Memoir Writing Masterclass Online or for Private Writing Classes we may gather: Name, home address, billing address, e-mail address, telephone number, gender, occupation and age range. We do not collect or store credit/debit numbers as they are handled by a trusted third-party payment provider;
b. For applications to Private Writing Classes Online, so to help you further by establishing your level of writing abilities we ask you to provide us with information such as: If you are involved with teaching or are a member of a writing group, plus outline details such as the type of group, number of writers, general location and how often you meet. We also may gather information about your writing details, if you have already attended workshops with Irene Graham or elsewhere, and the titles of any published works.
c. The communications you exchange with us or direct to us via emails and the contact form (https://www.thememoirwritingclub.com/contact/).
d. Your e-mail address and country when you sign up using the “Receive Advice and Tips” form in the site footer.
e. Messages you post in the ‘Memoir Writing Rooms’ private members’ forum in our Online Memoir Writing Course, and personal information you voluntarily enter into the ‘My Profile’ area in the Memoir Writing Rooms (which is optional) when partaking in the course.
f. Your IP Address, which is used to detect and / or prevent any fraudulent activities.
What do we use your personal data for, why and for how long:
Your data may be used for the following purposes:
a. To allow us to process your payment and deliver The Memoir Writing Workbook to your delivery address, which is required for the Online Course, and to contact you if there is a problem with delivery.
b. Contacting you about the status of your course, such as when it starts or if there is a change in schedule. We may also contact you throughout the period of your course to ensure you are getting the most out of the services we have provided you.
c. For additional personal information such as gender, occupation and age range during the enrolment process, and all data gathered in applications to Private Writing Classes Online, we require this data in order to effectively process your details so that we can establish where you are at in your writing journey, and how we can help you develop your writing abilities and your writing projects.
d. The messages you post and any personal information you voluntarily enter in the ‘My Profile’ area of the ‘Memoir Writing Rooms’ private members’ forum (which is optional in the course) is visible to us and other course members. We do not use this data or share it with any third parties, however, you should be aware that this data is visible to other course members and you can edit or delete it at any time.
e. Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, maintenance and development, or in order to deal with a dispute or claim.
f. Marketing: from time to time we may contact you with details regarding our upcoming Retreats and Courses via e-communications. You will have the choice to opt in or opt out of receiving such communications by indicating your choice during the enrolment process. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations, or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information (due to it being anonymised) without further notice to you.
Security of your personal data
We follow strict security procedures in the storage of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information so that they can be securely transferred over the Internet.
All personal information such as name, phone, shipping address, billing address, gender, age range and occupation are transmitted securely over SSL across dedicated network infrastructure.
Your credit/debit card details are handled securely by a dedicated third-party payment processor (Global Payments Inc.). The Memoir Writing Club never has access to, and can therefore not store your credit/debit card number or details.
Cookies and site tracking
This site, like many others, uses small files called cookies to help us customise your experience.
Cookies are small text files that are stored by the browser (for example, Chrome, Internet Explorer or Safari) on your computer or mobile phone.
Data Protection Officer
We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. You have the right to make a complaint at any time to a supervisory authority. The Irish Data Protection Commissioner is the lead data protection supervisory authority for The Memoir Writing Club as an Irish data controller.
Your Data Protection Rights
Under certain circumstances, by law you have the right to:
Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you want to exercise any of these rights, then please submit a request via our Contact form, or contact our DPO by post at The Data Protection Officer, Inherent Ltd, Kinvara, Co. Galway, Ireland.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights).
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
The Data Protection Officer,